Refunds

Refunds are governed by Terms & Conditions of End User (as agreed upon by you during sign-up) and are also explained in the detail below. Every refund request is processed based on the subjectivity of case and is handled on a case-to-case basis.

Returns

Returns (a return of delivered/takeaway order) are conditional as well, and resolutions are handled on a case-to-case basis.

Cases where Refunds & Returns are applicable

Refunds & Returns are conditionally applicable on a variety of cases as mentioned below. Any case not mentioned in the list below will not be covered under Refunds & Returns policy.

1. Missing Items
2. Wrong Orders / Wrong Items
3. Spoiled Food
4. Order Cancellation (conditional upon guidelines set in T&C)

* Please note that while evaluating cases, Bayked ensures to safeguard the interests of both parties/stakeholders (End User & Partner Restaurant) involved and perform mediation accordingly. Our policies are final and adherence to it is implied upon the acceptance of Terms & Conditions of Bayked Platform. This policy is subject to change without any prior notice as deemed necessary by the Bayked Management.

Mode of Resolution

Mode of resolution will be dependent upon the mode of payment. This section will elaborate how Bayked will protect your interests. The actual resolution will be dependent on the case particulars.

Cash On Delivery Orders:

In case of Cash On Delivery (COD) orders, you may be eligible for a full or partial refund – depending on the nature of your case – in form of voucher with an option to opt for redelivery, wherever applicable.

Cash On Delivery Orders:

In case of Online Payment orders, you may be eligible for a full or partial refund – depending on the nature of your case – in form of voucher with an option for redelivery, wherever applicable.

1. At the time of the issue, head on over to our in-app call or chat feature in your “Track Your Order” screen.
   You can also submit a form by heading over to side menu and select “Support Center”.
2. Connect with Bayked Customer Care team and explain your issue in detail. If prompted, provide evidence in detail to enable us to take necessary steps for your complaint.
3. Upon logging the complaint, your ticket will be logged and you will receive an email on your registered email address.
4. You can check the status of your ticket any time by logging in to our ticketing platform.
5. Once your issue is resolved, you will receive an update over email from Bayked Care team.
6. Upon successful resolution of your ticket, your order amount will be either be:                                                                                                                    (i) Refunded to your account, OR                                                                                                                                                                                                 (ii) A voucher will be emailed to your, OR                                                                                                                                                                                      (iii) Bayked Care team will arrange a redelivery for your order                 
7. Please allow 2 – 5 business days for your amount to be reflected in your settlement account. This period varies depending on your settlement account.
8. In case of any issues, reach out to Bayked Care team either via chat or by replying to email.